What is SecurOSTM Guarantee?
Intelligent Security Systems (ISS) is known in the industry for its unmatched quality of support to its partners. With its global support team, ISS strives to deliver the best support experience in the shortest period of time. When you choose ISS, you can be sure that our team of highly skilled support specialists will be there to help you every step of the way.
By being an ISS partner, you automatically benefit from the SecurOSTM Guarantee Standard support package. This is a free software support package offered to new partners looking to start working with ISS. SecurOSTM Guarantee Prime is a premium software support package that is purchased to get the highest-level support for your projects from the pre-sales stages through many years of successful operation. The Prime support package protects your investment for many years to come, ensuring latest versions and hot fixes, online case management, knowledge base, dedicated ISS support engineers, priority SLAs, and many more benefits.
|Personal Portal Space|
|Web Intro Training|
|Pre-Sales Project Support|
|Access to Hot Fixes|
|SecurOS Edition Upgrades|
|Online Case Management|
|Dedicated Support Engineer|
|Priority Service Levels (SLAs)|
|Access to New Releases|
|Priority License Requests|
|Extended Support Services|
What is included with SecurOS Guarantee Standard?
Why SecurOS Guarantee Prime?
In addition to all the benefits of SecurOS Guarantee Standard, the Prime package offers the following additional features to ensure the maximum support experience for all ISS partners and end users.
Support Provided with SecurOS Guarantee Prime
Below is a more in depth look at the level of support that ISS partners can expect with SecurOS Guarantee Prime. Technical Support The following 3 Levels of support are available. Support Levels 1 & 2 are included with the SecurOS Guarantee Prime package. Support Level 3 is available with SecurOS Guarantee Prime as a purchased add-on option. Technical support is directly available to you by an ISS Support Specialist.
Standard Service Level Agreement
Ticket Response Time (for “Medium” priority ticket):
Standard Support hours:
SecurOS Guarantee Prime can be purchased for 1, 2, 3, or 5 years at a time. Purchasing a multiyear package, makes the per-year cost of the support package less expensive.
The following countries have local ISS Support engineers:
For a more extended list of support regions with ISS Staff or certified partners please follow up with the US Office.