ISS Careers

A career at ISS offers an unprecedented opportunity to work with an industry leader in one of the most technologically advanced industries. Pursuing a career with ISS could be one of the best decisions you ever make. Recognizing individual and team performance while mixing exciting work with a healthy dose of fun is our style.

It’s not easy. We are very selective. But if you have the expertise, integrity, and drive, contact us with your resume. Send it to jobs@isscctv.com.

  1. Marketing/Inside Sales

    The Marketing and Sales Communication position will be responsible for developing, executing and driving all marketing programs, driving continued efforts in branding, demand creation and lead generation to increase market share and sales. They will drive the development and improvement of product literature, the website, email marketing, social media communication, trade show collateral and more.

    Responsibilities Include:

    • Responsible for global repository assuring that all material is relevant
    • Communicates with all regions to collect feedback as to what literature is needed
    • Prepares posts for social media with agency, prepares additional posts based on events and releases
    • Pulls leads from back-end of site to cross-reference with lead database to go after warm active leads
    • Responsible for inside sales process of sales support
    • Analyzes traffic to site, social media pages for growth and opportunities
    • Manage all aspects of trades shows from start to finish: administration, brand representation and show graphics, lead nurturing, and analytics/ROI
    • Ability to manage and update website images and content
    • Working with marketing and product department for positioning and messaging
    • Updates CRM with new leads from site and from trade shows
    • Performs other duties assigned
    • Exceptional written and oral communication skills

      Job Requirements

    • Bachelor’s degree
    • Three plus (3+) years of marketing experience within the security industry
    • Advanced skills with Microsoft Office Suite for the creation of reports, presentations, and analysis, including Excel pivot tables, V-Lookup and other functionality
    • Excellent written and verbal communication skills
    • Comfortable using ecommerce platforms and technology to analyze customer data
    • Strong customer service, problem solving, and organizational skills
    • Position is in ISS’ HQ offices in Woodbridge, NJ
    • Must be self-motivated at all times
    • Comfortable working with a global organization
  2. Western Regional Sales Manager
    • Work to develop and drive spec opportunities with A&E partners and consultants
    • Offer detailed and timely reports on activities and opportunities within the region. Previous experience with CRM and Excel a must
    • Develop and recommend product positioning, packaging, and pricing strategy producing the highest possible long-term market share.
    • Monitor competitor products, sales and marketing activities.
    • Establish and maintain relationships with industry influencers and key strategic partners.
    • First tier responsibility in engaging Manufacturer’s Representatives and hiring in the designated region, with a consent of Senior Management and as budgets permit.
    • Conduct evaluations of all personnel within Manufacturer’s Representatives Firm. Train and drive to hit quotas and objectives.
    • Advise senior management of effectiveness of non-direct reports, such as support, engineering, and marketing personnel
    • 25% to 50% Travel
    • Ability to effectively communicate (verbal and written) with excellent listening skills
    • Highly organized and self-motivated
    • Experience with Excel and CRM
    • Continuously review all sales activities, targets, and strategies to maximize results

    Requirements:

    • Must have a proven and successful track record selling VMS within the specified region
    • Bachelor’s degree preferred or equivalent of 3-5 years work-related experience
  3. Technical Support Engineer
    • Maintaining knowledge of all product offerings and technical support policies in order to provide accurate solutions to customers.
    • Providing quality technical support (Level 1, 2) to ISS clients with a high degree of customer service, technical expertise, and timeliness.
    • Managing ISS Ticketing System – submitting, updating, closing tickets in timely fashion.
    • Managing ISS Server line – getting new server orders ready for shipment; helping troubleshoot server issues onsite; managing ISS Demo Units out in the field.
    • Managing the Test Lab – connecting/testing new IP cameras, encoders, and other devices; keeping track of equipment inventory; keeping lab clean and organized.
    • Helping with office IT maintenance – troubleshoot office network issues, computer issues, printer issues, etc…
    • Researching, resolving, and responding to customer questions received via telephone, email, or support portal.
    • Contributing to the operational efficiencies of the technical support team through the adoption of best practices, improved organization and tactics, and increased productivity by team members.
    • Providing technical presentations/trainings of the ISS software to partners/clients.
    • Traveling to client locations for trainings, presentations, Proof of Concepts.
    • All other duties and responsibilities as assigned.

     Requirements

    • Excellent communication and troubleshooting skills
    • Experience supporting proprietary software
    • Working knowledge of networking concepts, including LAN, WAN, TCP/IP, NAT, port forwarding, configuring switches, troubleshooting, etc… 
    • Working knowledge of Windows 2012 Server / 2016 Server / Win 7 / Win 10 / Linux
    • Working knowledge of relational databases including PostgreSQL, SQL Server, Oracle
    • Working knowledge of VMware and Hyper-V
    • Working knowledge of server/workstation hardware – troubleshooting issues with hard drives, RAM, CPU, motherboards, etc…
    • Great organizational and follow-up skills
    • Being able to lift servers up to 50 lbs.
    • Working knowledge of object-oriented programming and scripting languages (VBScript, JavaScript, HTML, C#, .NET platform, C++), preferred
    • Ability to do presentations/training
    • Ability to take initiative and work with minimum supervision
    • Ability to work well in a team environment
    • Ability to analyze and solve problems quickly
    • A high degree of professionalism, leadership aptitude, project management potential, and decision making ability

    Education and Experience

    • Field of study: Computer Science, Computer Engineering, Networking, or equivalent
    • Prior entry-level experience in software/hardware/networking support
    • 0 – 3 yrs Experience

    Job Benefits

    • Competitive Compensation
    • On the Job training
    • Casual work environment
    • Opportunity for growth and experience
    • Salary based on experience
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