ISS Careers

A career at ISS offers an unprecedented opportunity to work with an industry leader in one of the most technologically advanced industries. Pursuing a career with ISS could be one of the best decisions you ever make. Recognizing individual and team performance while mixing exciting work with a healthy dose of fun is our style.

It’s not easy. We are very selective. But if you have the expertise, integrity, and drive, contact us with your resume. Send it to sales@issivs.com.

  1. US – Northeast Regional Sales Manager
    • Demo and train dealers on product line
    • Work to develop and drive spec opportunities with A&E partners and consultants
    • Offer detailed and timely reports on activities and opportunities within the region
    • Develop and recommend product positioning and pricing strategy producing the highest possible long-term market share
    • Establish and maintain relationships with industry influencers and key strategic partners
    • 50% Travel
    • Ability to effectively communicate (verbal and written) with excellent listening skills
    • Highly organized and self-motivated
    • Experience with Excel and CRM
    • Continuously review all sales activities, targets, and strategies to maximize results

    Requirements:

    • Must have a proven and successful track record selling VMS within the specified region
    • Bachelor’s degree preferred or equivalent of 3-5 years work-related experience

    Territory:

    • Northeast: Focus on NY/NJ (territory ranges from DC to MA)
  2. US – Western Regional Sales Manager
    • Able to position company’s strategy and define product differentiator
    • Demo and train dealers on product line
    • Work to develop and drive spec opportunities with A&E partners and consultants
    • Offer detailed and timely reports on activities and opportunities within the region. Previous experience with CRM and Excel a must
    • Develop and recommend product positioning, packaging, and pricing strategy producing the highest possible long-term market share.
    • Establish and maintain relationships with industry influencers and key strategic partners.
    • First tier responsibility in engaging Manufacturer’s Representatives in the designated region
    • 50% Travel
    • Ability to effectively communicate (verbal and written) with excellent listening skills
    • Highly organized and self-motivated
    • Experience with Excel and CRM
    • Continuously review all sales activities, targets, and strategies to maximize results

    Requirements:

    • Must have a proven and successful track record selling VMS within the specified region
    • Bachelor’s degree preferred or equivalent min of 3-5 years work-related experience

    Territory:

    • West Coast: Focus on California
  3. US – Technical Support Engineer
    • Maintaining knowledge of all product offerings and technical support policies in order to provide accurate solutions to customers.
    • Providing quality technical support (Level 1, 2) to ISS clients with a high degree of customer service, technical expertise, and timeliness.
    • Managing ISS Ticketing System – submitting, updating, closing tickets in timely fashion.
    • Managing ISS Server line – getting new server orders ready for shipment; helping troubleshoot server issues onsite; managing ISS Demo Units out in the field.
    • Managing the Test Lab – connecting/testing new IP cameras, encoders, and other devices; keeping track of equipment inventory; keeping lab clean and organized.
    • Helping with office IT maintenance – troubleshoot office network issues, computer issues, printer issues, etc…
    • Researching, resolving, and responding to customer questions received via telephone, email, or support portal.
    • Contributing to the operational efficiencies of the technical support team through the adoption of best practices, improved organization and tactics, and increased productivity by team members.
    • Providing technical presentations/trainings of the ISS software to partners/clients.
    • Traveling to client locations for trainings, presentations, Proof of Concepts.
    • All other duties and responsibilities as assigned.

     Requirements

    • Excellent communication and troubleshooting skills
    • Experience supporting proprietary software
    • Working knowledge of networking concepts, including LAN, WAN, TCP/IP, NAT, port forwarding, configuring switches, troubleshooting, etc… 
    • Working knowledge of Windows 2012 Server / 2016 Server / Win 7 / Win 10 / Linux
    • Working knowledge of relational databases including PostgreSQL, SQL Server, Oracle
    • Working knowledge of VMware and Hyper-V
    • Working knowledge of server/workstation hardware – troubleshooting issues with hard drives, RAM, CPU, motherboards, etc…
    • Great organizational and follow-up skills
    • Being able to lift servers up to 50 lbs.
    • Working knowledge of object-oriented programming and scripting languages (VBScript, JavaScript, HTML, C#, .NET platform, C++), preferred
    • Ability to do presentations/training
    • Ability to take initiative and work with minimum supervision
    • Ability to work well in a team environment
    • Ability to analyze and solve problems quickly
    • A high degree of professionalism, leadership aptitude, project management potential, and decision making ability

    Education and Experience

    • Field of study: Computer Science, Computer Engineering, Networking, or equivalent
    • Prior entry-level experience in software/hardware/networking support
    • 0 – 3 yrs Experience

    Job Benefits

    • Competitive Compensation
    • On the Job training
    • Casual work environment
    • Opportunity for growth and experience
    • Salary based on experience
  4. US – Sales Application Engineer – West coast
    • Maintaining knowledge of all product offerings and technical support policies in order to provide accurate solutions to customers.
    • Providing quality field support to territory sales manager and their customer base with a high degree of customer service, technical expertise, and timeliness.
    • Managing ISS Ticketing System – submitting, updating, closing tickets in timely fashion.
    • Researching, resolving, and responding to customer questions received via telephone, email, or support portal.
    • Contributing to the operational efficiencies of the technical support team through the adoption of best practices, improved organization and tactics, and increased productivity by team members.
    • Providing technical presentations/trainings of the ISS software to partners/clients.
    • Traveling to client locations for trainings, presentations, Proof of Concepts.
    • All other duties and responsibilities as assigned.

    Requirements

    • Excellent communication and troubleshooting skills
    • Experience supporting proprietary software
    • Working knowledge of networking concepts, including LAN, WAN, TCP/IP, NAT, port forwarding, configuring switches, troubleshooting, etc…
    • Working knowledge of Windows 2012 Server / 2016 Server / Win 7 / Win 10 / Linux
    • Working knowledge of relational databases including PostgreSQL, SQL Server, Oracle
    • Working knowledge of VMware and Hyper-V
    • Working knowledge of server/workstation hardware – troubleshooting issues with hard drives, RAM, CPU, motherboards, etc…
    • Great organizational and follow-up skills
    • Ability to do presentations/training
    • Ability to take initiative and work with minimum supervision
    • Ability to work well in a team environment
    • Ability to analyze and solve problems quickly
    • A high degree of professionalism, leadership aptitude, project management potential, and decision making ability

    Education and Experience

    • 3+ yrs Experience
    • VMS Experience

    Territory:

    • West Coast: Focus on California (must be based in California)
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